Terms and Conditions for Man With Van Clapham

These Terms and Conditions set out the basis on which Man With Van Clapham provides moving, delivery, loading, unloading, and related transport services. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to these terms. They are designed to create a clear, fair, and lawful agreement between the customer and the service provider. These terms apply to residential and commercial jobs unless a separate written contract states otherwise.

For the purposes of this document, the terms we, us, and our refer to the service provider, while you and your refer to the customer, client, or person making the booking. The service may include a man and van hire, single-item transport, multi-item moving, furniture removals, collection and delivery, and related labour. Any special requirements must be agreed in advance and recorded in the booking summary.

All bookings are subject to availability, vehicle suitability, route access, and the accuracy of the information supplied by the customer. If any detail changes after confirmation, we may revise the quote, amend the service plan, or decline the job if the change materially affects the work required. The customer is responsible for ensuring that the booking information is complete and correct.

Bookings may be made by phone, email, online form, or other accepted method. A booking is not confirmed until we have issued confirmation and, where required, received a deposit or payment in full. Any estimate provided before confirmation is based on the information available at the time and may be adjusted if the actual job differs from the original description. Examples include additional items, stairs, long carrying distances, parking restrictions, or delays caused by access issues.

It is your responsibility to provide accurate details about the items to be moved, pickup and delivery locations, access conditions, loading restrictions, and any special handling requirements. You must tell us if the job includes fragile goods, high-value goods, heavy appliances, or anything requiring disassembly or protective wrapping. If the booking involves restricted access, limited parking, narrow stairways, or timed loading bays, these details must be disclosed before the service begins.

If we attend a job and the information supplied proves to be incomplete or misleading, we may charge an additional fee, adjust the service time, or refuse to proceed if the conditions are unsafe or unreasonable. Where possible, we will explain the reason for any change and offer a revised arrangement. However, we are not required to complete work that is materially different from what was agreed.

Payment terms will be confirmed at the time of booking or in the quote. Unless agreed otherwise, payment is due upon completion of the service, or in advance where a deposit or full prepayment has been requested. We may accept bank transfer, card payment, or another approved method. Cheques are not normally accepted unless agreed in writing. The customer must ensure that funds are available and that payment is made without delay.

All quoted prices are based on the service details provided and may be subject to extra charges if the scope changes. Additional charges may arise for waiting time, congestion delays, tolls, parking costs, difficult access, extra labour, late-night work, rebooking, or the need for additional vehicles or equipment. Any applicable charges will be explained as clearly as reasonably possible. We may require payment before unloading if the customer has materially changed the job or if security of payment is in doubt.

Where a deposit is taken, it reserves the vehicle, labour, and time allocated for your booking. Deposits may be non-refundable where stated at the time of booking, particularly if work is scheduled for a specific date and we have declined other work in reliance on the reservation. Failure to make payment when due may result in suspension of the service, withholding of goods where lawful, recovery action, or referral to a third-party collection process. The customer will be liable for reasonable costs incurred in recovering overdue sums, to the extent permitted by law.

Cancellations must be made as soon as possible. If you cancel with sufficient notice, we may refund any payment made, less any non-refundable deposit or reasonable administrative costs, depending on the circumstances and the terms confirmed at booking. If cancellation is made shortly before the scheduled time, or after we have already dispatched a vehicle or staff, a cancellation fee may apply. This reflects the loss of available time and the costs already incurred.

If you are not present at the agreed collection or delivery point, or if the job cannot proceed because access is denied, items are not ready, or payment is not available, this may be treated as a late cancellation or failed booking. In such cases, you may still be charged for the wasted journey, waiting time, and any labour already provided. We reserve the right to determine whether the service can be rescheduled and whether a further deposit is required.

We may also cancel or postpone a booking where there are safety concerns, unsuitable weather, vehicle breakdown, staff illness, unlawful instructions, or circumstances beyond our reasonable control. If we must cancel for reasons within our control, we will take reasonable steps to offer an alternative date or refund any payment received for the unperformed portion of the service. We will not be responsible for any indirect loss arising from such cancellation, except where liability cannot lawfully be excluded.

The customer must ensure that all items are properly packed, labelled, and prepared for transport unless packing has been separately agreed. We are not responsible for damage caused by inadequate packing, pre-existing defects, unstable loading, or the inherent nature of the item. If you require us to pack or unwrap goods, you must tell us in advance, and we may apply additional charges. Special care items should be declared before the booking is confirmed.

Our liability is limited to direct losses caused by our proven negligence or breach of these terms. We do not accept responsibility for loss or damage arising from inaccurate information, poor packing, faulty goods, hidden defects, or instructions given by the customer. We will not be liable for loss of profit, loss of business, missed deadlines, emotional distress, or any indirect or consequential loss, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

If any item is damaged while in our care, the customer must notify us as soon as reasonably practicable and provide evidence of the damage, including photographs and a description of the item and circumstances. We may request proof of ownership, purchase value, or repair estimates. Any claim must be made promptly so that the matter can be investigated. We may choose to repair, replace, or compensate up to the fair value of the item, subject to the limits of liability set out in these terms and any applicable insurance arrangements.

Where the service includes removal, disposal, or clearance of unwanted items, the customer must ensure that the items are lawfully owned or that they have the right to dispose of them. We will only remove waste or unwanted materials in accordance with applicable waste regulations and environmental legislation. This includes compliance with duty of care requirements, controlled waste rules, and the use of authorised disposal sites or licensed waste carriers where required. We do not accept instructions to dispose of hazardous, illegal, or prohibited materials unless this has been specifically agreed and lawfully permitted.

The customer must declare whether any materials are hazardous, sharp, contaminated, electrical, chemical, biological, or otherwise regulated. Examples include asbestos, paint, solvents, oils, gas bottles, medical waste, batteries, tyres, fridges, freezers, and fluorescent tubes. If such items are discovered without prior disclosure, we may refuse collection, charge extra, or require the customer to arrange lawful disposal separately. The customer remains responsible for ensuring that the waste transfer is lawful and that all necessary information is accurate.

We may provide a waste transfer note or other record where appropriate, and the customer should keep any documentation supplied. If the job involves mixed loads, the customer must separate prohibited items from general waste where possible. We may decline any item that could create a safety risk, cause environmental harm, or breach legal obligations. Any attempt to conceal restricted materials may result in immediate termination of the service and additional charges for time, travel, and compliance checks.

The customer must ensure that the premises are safe and that the route for loading and unloading is clear. This includes securing pets, children, and obstacles, and ensuring that floors, lifts, staircases, and doorways can be used safely. We may pause or suspend work if conditions are unsafe. If a property, vehicle, or item is damaged because of unsafe access, hidden hazards, or instructions from the customer, we are not liable unless the damage is directly caused by our negligence.

Any dates and times given are estimates unless a fixed time has been expressly agreed in writing. Delays may occur due to traffic, weather, breakdowns, or prior jobs overrunning. We will use reasonable efforts to attend within the agreed window, but time shall not be of the essence unless stated otherwise. If a delay becomes unavoidable, we will attempt to inform the customer as soon as reasonably possible and propose a revised arrival time.

We may refuse to carry items that are illegal, dangerous, excessively heavy for safe manual handling, or likely to cause damage to our equipment or vehicle. We may also refuse to transport items that have not been properly secured, are wet or leaking, or pose a contamination risk. The customer agrees to reimburse us for any loss, fine, penalty, or damage caused by the presence of prohibited or undisclosed items in the load.

Any complaint should be raised promptly so we can investigate the matter fairly and efficiently. We may request supporting information and a reasonable opportunity to inspect the item or review the circumstances. If a refund, partial refund, repair, or other remedy is offered, that remedy may be provided without admission of liability beyond what is required by law or these terms. No waiver will occur unless confirmed in writing by an authorised representative.

We may subcontract or assign part of the service to trusted third parties where appropriate, provided that this does not materially reduce the standard of service promised. The customer may not assign rights under these terms without our written consent. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force. A failure to enforce any provision immediately does not mean that we have waived the right to enforce it later.

These Terms and Conditions may be updated from time to time. The version in force at the time of booking will normally apply to that booking, unless a later change is required by law or expressly agreed between the parties. The customer is responsible for reviewing the terms before confirming a new service. Continued use of our service after an update indicates acceptance of the revised terms for future bookings.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any dispute cannot be resolved informally, the parties agree to pursue lawful and reasonable steps before commencing court proceedings.

The customer confirms that they have authority to enter into this agreement and to request the movement, delivery, or disposal of the relevant items. By proceeding with the booking, the customer accepts responsibility for the accuracy of information provided, lawful ownership or disposal rights, and payment of all applicable charges. These terms form the entire agreement between the parties in relation to the service unless expressly varied in writing.

If a translation or interpretation of these terms is required, the English version will prevail. Headings are provided for convenience only and do not affect interpretation. Any references to laws or regulations include amendments, replacements, or re-enactments made from time to time. The service is offered on the basis that the customer has read, understood, and agreed to these conditions before the work begins.

In summary, our Man With Van Clapham service is designed to be transparent, reliable, and compliant with UK law. The booking process depends on accurate information, payments must be made as agreed, cancellations may attract charges if late, liability is limited as permitted by law, and all waste handling must follow applicable regulations. By booking the service, you agree to these terms and to cooperate reasonably so the work can be completed safely and lawfully.