Terms and Conditions
Man with Van Clapham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Clapham provides man and van, removal, collection, delivery, and related services within the United Kingdom. By making a booking, using our services, or permitting our staff to commence work at any property or location, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
1.1 Customer means the person, firm, or organisation booking or paying for the services, or on whose behalf the services are arranged.
1.2 Services means any man and van, removal, transportation, loading, unloading, packing, collection, delivery, or related services provided by us.
1.3 Goods means any items, belongings, furniture, boxes, equipment, or materials which are the subject of the services.
1.4 Vehicle means any van or other vehicle used by us to carry out the services.
1.5 Contract means the agreement between you and us for the provision of services, as set out in these Terms and Conditions and any written or verbal confirmation of booking.
1.6 We, us, our means Man with Van Clapham.
1.7 You, your means the Customer.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial customers, including but not limited to local and regional moves, collections, deliveries, and small-scale relocation work.
2.2 The scope of work, including the number of staff, size of vehicle, estimated time, and any special requirements, will be agreed at the time of booking as far as reasonably possible based on the information you provide.
2.3 We reserve the right to refuse to move any item which, in our reasonable opinion, is unsafe, illegal, excessively heavy, unhygienic, or likely to cause damage to the Vehicle, premises, our staff, third parties, or other goods.
3. Booking Process
3.1 Bookings may be made by you via our booking channels as advised from time to time. A booking is not confirmed until we have accepted it and provided you with a confirmation of the key details such as date, time window, service description, and price estimate or rate.
3.2 When making a booking you must provide accurate and complete information, including:
(a) Full collection and delivery addresses.
(b) Details of parking, access restrictions, floors, lifts, and stairs.
(c) An accurate description and approximate quantity of goods.
(d) Any unusually large, heavy, fragile, or valuable items.
(e) Any timing constraints, building regulations, or special instructions.
3.3 The price and time estimates are based on the information you provide. If that information is inaccurate or incomplete, or if we encounter circumstances not disclosed to us at the time of booking, we may adjust the price, refuse to carry specific items, or in extreme cases cancel the job or suspend work until an agreement is reached.
3.4 You must be at the collection and delivery locations at the agreed times, or ensure that an authorised representative is present with full authority to act on your behalf, give instructions, and sign any documents. You are responsible for the acts and instructions of any such representative.
4. Access and Parking
4.1 You are responsible for providing adequate and legal parking for our Vehicle at both collection and delivery locations, including arranging permits or visitor passes where required.
4.2 Any parking charges, congestion charges, tolls, or penalties incurred directly as a result of the services will be payable by you, unless caused by our fault or negligence.
4.3 If suitable access or parking cannot be reasonably obtained, we may, at our discretion, either cancel the job, charge for additional time and effort required, or limit the service to what we can safely achieve in the circumstances.
5. Payments and Charges
5.1 Charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.
5.2 We reserve the right to request a deposit or full prepayment before confirming your booking. Any deposit requirements will be communicated to you at the point of booking.
5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of the job. We accept payment by the methods we specify from time to time.
5.4 If payment is not made when due, we may apply reasonable late payment charges and interest, and may withhold delivery of goods until payment is received in full.
5.5 Our charges may include additional fees for:
(a) Waiting time caused by delays outside our control.
(b) Additional labour required beyond the original booking.
(c) Extra mileage or additional drop-off points not previously agreed.
(d) Handling of heavy, awkward, or delicate items requiring more time or manpower.
5.6 All quotes and prices are provided on the basis of normal working hours, unless otherwise stated. Work requested outside normal hours may attract surcharges.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us reasonable notice using the same method by which you booked or by another method we have confirmed as acceptable.
6.2 If you cancel with more than 48 hours notice before the scheduled start time, any deposit paid may be refunded at our discretion, subject to any non-recoverable costs already incurred.
6.3 If you cancel within 24 to 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit, or to charge up to 50 percent of the estimated job value, to cover allocated time and loss of business.
6.4 If you cancel within 24 hours of the scheduled start time, fail to be present, or fail to provide access at the agreed time, we may charge up to 100 percent of the estimated job value or a minimum fee as notified to you, whichever is greater.
6.5 We may cancel or change your booking where:
(a) You fail to provide necessary information, access, or payment.
(b) We have reason to believe that carrying out the services would be unsafe, unlawful, or beyond the reasonable capability of our staff or Vehicle.
(c) Circumstances outside our control make it impracticable to perform the services, including severe weather, accidents, road closures, or staff illness.
6.6 In the event that we cancel due to reasons within our reasonable control, our liability will be limited to refunding any prepayments made by you for the affected services. We will not be responsible for consequential losses resulting from such cancellation.
7. Customer Responsibilities
7.1 You are responsible for ensuring that:
(a) All goods are prepared, packed, and ready for loading unless we have agreed to provide packing services.
(b) Any appliances are disconnected, defrosted, and drained as applicable.
(c) All fragile items are adequately packed and labelled.
(d) Valuable or personal items are kept with you where possible.
7.2 You must not ask our staff to carry out any task which is unsafe, outside the scope of our services, or likely to cause damage to premises or goods.
7.3 You must provide clear instructions as to which items are to be moved and where they are to be placed at the destination. We are not liable for misunderstandings arising from unclear or incomplete instructions.
8. Items Not Accepted for Carriage
8.1 Unless expressly agreed in writing, we do not accept for carriage:
(a) Cash, jewellery, precious metals, or stones.
(b) Important documents, passports, or financial papers.
(c) Live animals, plants, or perishable goods.
(d) Explosives, firearms, weapons, or ammunition.
(e) Hazardous, toxic, flammable, or corrosive materials.
8.2 If you submit any such items without our consent, you do so at your own risk and we will have no liability for loss, damage, or consequences arising from their carriage.
9. Waste and Disposal Regulations
9.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste disposal company and do not remove household refuse, builders waste, or hazardous materials as part of standard services.
9.2 Where we agree to remove unwanted furniture, appliances, or other items for disposal, you confirm that you have full authority to dispose of them and that they do not fall into restricted or hazardous categories.
9.3 Any waste or items for disposal may be subject to additional charges to cover handling, transport, and lawful disposal fees.
9.4 We reserve the right to refuse to take any items which we reasonably believe may breach waste regulations or require specialist handling or licensing.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in providing the services. However, you acknowledge that minor scuffs, marks, or wear may occur during normal moving activities, especially in tight access areas.
10.2 Our liability for loss of or damage to goods or property arising out of our negligence or breach of contract is limited to a reasonable amount, taking into account the nature and age of the item, fair wear and tear, and any contributory factors.
10.3 We will not be liable for:
(a) Loss or damage arising from your failure to properly pack, secure, or protect items.
(b) Loss of or damage to fragile items where we did not pack them.
(c) Damage to items that were already defective, unstable, or not fit to be moved.
(d) Loss of or damage to goods not removed by us, or left in a location by your request.
(e) Indirect or consequential loss, including loss of income, profit, or opportunity.
10.4 We are not responsible for any loss or damage resulting from circumstances beyond our reasonable control, including but not limited to fire, flood, severe weather, acts of God, road traffic incidents caused by third parties, theft, or vandalism.
10.5 You should arrange your own insurance cover for high value or special items if required. We do not provide valuation or guarantee of replacement value for any goods.
10.6 If any damage occurs to property or goods, you must notify us as soon as reasonably possible, and in any event within 48 hours of completion of the services, providing reasonable details and evidence. Failure to do so may prejudice our ability to investigate and may affect any goodwill gesture or settlement.
11. Complaints
11.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our staff on the day where possible so that we have an opportunity to address it immediately.
11.2 If the matter cannot be resolved on the day, you should submit a clear description of your complaint, together with any relevant photos or supporting information, within a reasonable time after the services have been completed.
11.3 We will consider your complaint fairly and respond within a reasonable timescale. Any resolution offered will be at our discretion, taking into account the circumstances and any evidence provided.
12. Data Protection and Privacy
12.1 We will collect and use your personal information for the purpose of arranging, providing, and administering the services, including booking management, payments, and communication.
12.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where necessary to perform the services, comply with legal obligations, or with your consent.
13. Health and Safety
13.1 We take the health and safety of our staff and customers seriously. Our staff may refuse to carry out any task they consider unsafe, likely to cause injury, or beyond their physical capability.
13.2 You must ensure that the premises are reasonably safe and that any known hazards are disclosed to us prior to commencing work.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
15.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or representations, whether written or oral, concerning the subject matter.
